Expand your support team efficiently and affordably
50% Cost Savings | Top South African Talent
A selection of our clients
Why South African customer support talent stands out
Affordability
Cut customer support costs by up to 40% with experienced remote agents
Retention
We recruit the top 0.1% - dependable, empathetic, and invested in long-term roles
Cultural fit
Neutral English accents, shared business culture, and overlapping hours
Our support talent:
-
Our CSMs bring:
Proven ability to turn customer complaints into positive experiences
Experience with CRM systems and ticket management workflows
Background in first-call resolution and service quality metrics
-
Our Customer Service Reps bring:
Proven ability to identify upsell opportunities and growth potential
Experience in cross-functional collaboration and client advocacy
Background in data-driven success metrics and outcome measurement
Client story: Save My Exams strengthens global support with offshore hire
Save My Exams hired Nikira to join their customer support team, helping cover US hours alongside two existing UK-based agents. Her onboarding was smooth, and she quickly added value by extending the team’s global coverage.
Pleased with the results, the company returned to Modern Day Talent to expand their offshore hiring — this time placing a full-time bookkeeper to support their growing finance operations.
FAQs
-
Offshoring your customer service team offers significant advantages including substantial cost savings of up to 40% compared to local hires, access to a global talent pool of experienced professionals, and the ability to provide 24/7 customer support across multiple time zones. You can scale your team quickly during peak periods without the lengthy recruitment processes, whilst maintaining high service standards through our rigorous training and quality assurance programmes.
-
Absolutely. Our offshore customer service teams often outperform in-house teams due to their specialised training, dedicated focus on customer service excellence, and access to the latest support technologies. We ensure effectiveness through comprehensive product training, ongoing coaching, strict quality monitoring, and performance metrics tracking. Many of our clients report improved customer satisfaction scores and faster response times after transitioning to offshore support teams.
-
With our structured recruitment sprints we take you from CV review to job offer in just five days.
-
While we select only the top 0.1% of candidates, we understand the importance of the right fit. If issues arise, we'll provide a replacement candidate to ensure you have the perfect person for your team.
Ready to grow your customer support team?
To learn more about our exceptional customer service candidates, please get in touch.
