Scale faster, for less, with an offshore customer service team
40% Cost Savings | Top South African Talent
A few of our clients
South African Talent
Affordability
Up to 40% cost savings
Retention
Strong talent pool with us choosing only the top 0.1% of talent, therefore higher retention rates
Cultural fit
Neutral accent suited to premium brands, European time zone and willingness to work US hours
Case Study: Sans Matin Transforms Customer Service Excellence into Operational Support
Sans Matin hired Tsholofelo as a Customer Service Agent to strengthen their customer support operations. Her exceptional service quality quickly set new standards for customer interaction and demonstrated the transformative potential of strategic offshore hiring.
Tsholofelo's impact was so remarkable that it extended beyond the company itself. A customer was so impressed with her support that they took the initiative to track down which agency had provided such exceptional service, contacting us directly to praise her helpfulness. This unsolicited customer feedback highlighted the exceptional quality of service Tsholofelo consistently delivered.
Recognising her high potential and proven capabilities, Sans Matin expanded Tsholofelo's role beyond traditional customer service. She now supports various operational tasks throughout the business, demonstrating her versatility and value as a strategic team member. This evolution from customer service specialist to operational support reflects both her exceptional skills and Sans Matin's confidence in her abilities.
Client Impact: Direct customer feedback praising Tsholofelo's exceptional helpfulness, with customers going out of their way to commend her service quality and track down the source of such outstanding support.
FAQs
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Building a customer service team in South Africa offers unique advantages. You'll gain access to highly qualified support professionals who are native English speakers and work in your time zone, while reducing operational costs by up to 50%. Our talent pool brings fresh perspectives and proven experience in delivering exceptional customer experiences across multiple channels.
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Our clients often find their offshore teams outperform local alternatives. South African customer service professionals are known for their strong communication skills, cultural alignment with Western markets, and dedication to excellence. Combined with our rigorous selection process and your direct management, quality often exceeds expectations.
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With our structured recruitment sprints we take you from CV review to job offer in just five days.
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While we select only the top 0.1% of candidates, we understand the importance of the right fit. If issues arise, we'll provide a replacement candidate to ensure you have the perfect person for your team.
Ready to grow your customer service team?
To learn more about our exceptional customer service candidates, please get in touch.
