Boost customer satisfaction with offshore customer service teams
40% Lower Costs | Top South African Talent
Trusted by scale-ups worldwide
Discover South African support: more for less!
Affordability
Reduce customer service costs by up to 40% without compromising on quality.
Retention
We recruit the top 0.1% of talent to ensure long-term success and low churn.
Cultural fit
Neutral accents and strong cultural alignment with UK and US customers.
Case Study: Sans Matin transforms customer service excellence into operational support
Sans Matin hired Tsholo as a Customer Service Agent to enhance their support operations. Her service quality quickly raised the bar for customer interactions and showcased the impact of strategic offshore hiring.
One customer was so impressed with her service, they contacted Modern Day Talent directly to say thanks. That moment marked a turning point.
Recognising her ability, Sans Matin expanded her role to include broader operational support. What started as a support hire evolved into a strategic team member who now contributes across multiple functions.
FAQs
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Building a customer service team in South Africa offers unique advantages. You'll gain access to highly qualified support professionals who are native English speakers and work in your time zone, while reducing operational costs by up to 50%. Our talent pool brings fresh perspectives and proven experience in delivering exceptional customer experiences across multiple channels.
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Our clients often find their offshore teams outperform local alternatives. South African customer service professionals are known for their strong communication skills, cultural alignment with Western markets, and dedication to excellence. Combined with our rigorous selection process and your direct management, quality often exceeds expectations.
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With our structured recruitment sprints we take you from CV review to job offer in just five days.
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While we select only the top 0.1% of candidates, we understand the importance of the right fit. If issues arise, we'll provide a replacement candidate to ensure you have the perfect person for your team.
Ready to grow your customer service team?
To learn more about our exceptional customer service candidates, please get in touch.
