Support

If customer satisfaction feels harder to maintain, strong support talent can change everything. This blog spotlights support professionals selected for consistency, communication, and pace, allowing teams to strengthen customer operations without increasing local costs.

If you’re exploring other hires, we also support teams with talent across sales, marketing, assistance, and bookkeeping.

Chenesai

Customer Service Representative

Chenesai currently supports Uber drivers in South Africa, resolving account issues, managing escalations, and onboarding new partners while handling high daily query volumes. Previously, she advised customers on life and funeral policies for a well-known South African financial services group and helped clients choose suitable products. Earlier, she progressed from sales agent to team supervisor at a popular local South African brand, earning two promotions and supporting a large national agent network.

Hayden

Customer Service Representative

Hayden most recently worked as a Customer Operations Analyst at a fast-growing fintech. He resolved customer issues across email, app and social channels, handled escalations, and ensured quick turnaround on high-risk cases. He de-escalated a public complaint by moving it off social media, resolving a delayed transaction within 36 hours, and upgrading the account to a lower-fee tier that saved the customer money. He also trained new starters and coached a team of five. Previously, he managed community support for a popular South African brand.

Nikelo

Customer Service Representative

Nikelo currently manages customer relations and sales support. He previously led support and training for a US consumer brand, improving response times and team performance. Prior to that that, he built strong client relationships at a well-known South African luxury retailer, driving repeat purchases through attentive, personalised service.

Akohna

Customer Support Administrator

Akhona supports a UK subscription retailer, resolving 18 tickets per hour and managing refunds, cancellations, and account updates. He previously handled client queries for a global fintech firm, ensuring quick, coordinated resolutions. In a prior role, he managed service requests in the utilities sector at a global BPO.

Carmel

Customer Service Manager

Carmel exceeded monthly sales targets during a four-year tenure at a hotel reservations centre where she managed diverse reservation portfolios. She now manages a customer service team of eight across the US and South Africa for an American hospitality company. She has implemented a new management system and created training guides for her team.

Khanyisile

Customer Success Manager

Khanyisile joined a leading cybersecurity firm where she progressed from Customer Success Associate to Customer Success Manager by preventing churn through proactive relationship management. Her technical support complemented her in-depth needs analysis to drive successful upsell strategies for smaller customers. In her Customer Success Management role, she increases platform adoption through targeted training initiatives while ensuring clients maximise value. Her approach transforms technical knowledge into measurable business outcomes, cultivating long-term client relationships through evidence-based education programmes.